Each year, Maryland Recovery surveys our referral partners and community collaborators to gather honest feedback about how we’re doing. These professionals, case managers, treatment providers, and care coordinators, play a vital role in helping clients find the right path to recovery.
The 2025 Stakeholder Survey results are in, and we’re proud to share that our partners continue to rate their experience with Maryland Recovery as overwhelmingly positive. From our admissions process to ongoing communication, the feedback reflects our team’s commitment to accessibility, responsiveness, and compassionate collaboration.
At Maryland Recovery, we believe recovery isn’t something achieved in isolation, it’s built through partnership.
Overview of the 2025 Survey Results
The 2025 Stakeholder Survey was distributed to referral partners, case managers, and treatment professionals who regularly collaborate with Maryland Recovery. The goal was simple: to measure how well we’re supporting our partners in providing timely, coordinated, and compassionate care for individuals seeking treatment.
The results show strong confidence and satisfaction across every key area of partner engagement.
Here’s a quick look at some of the highlights:
- 100% of respondents said they’re always greeted with courtesy and respect when calling our office.
- 93% said they can easily access the Admissions Office and staff.
- 86% reported satisfaction with the ease of the referral process.
- 93% agreed our response times are timely and reliable.
- 93% said they’re confident in their knowledge of Maryland Recovery’s services and feel comfortable making referrals.
- 100% said our staff respond promptly to calls and emails.
These responses underscore Maryland Recovery’s ongoing commitment to making the referral and admissions process as smooth and supportive as possible, for both our clients and the professionals who serve them.
Partner Feedback: What They’re Saying
While the numbers speak volumes, the words our partners shared mean even more. Their feedback offers a personal glimpse into how collaboration with Maryland Recovery feels on a day-to-day basis.
Here’s what a few of them had to say:
Working with the staff at Maryland Recovery has always been a wonderful experience.
Maryland Recovery is always a pleasure to work with. From Admissions to Group Counselors and Individual Counselors, we always have a pleasant time.
I have sent multiple participants to MRP and they are amazing! My participants that went had a great experience as well.
Great staff, good coordination for MAT patients.
Maryland Recovery is consistently easy to work with and has been a reliable partner.
We’re grateful for this kind of feedback, it reflects not only the professionalism of our team but also the shared commitment among providers who care deeply about the recovery journey.
What We’re Most Proud Of
At Maryland Recovery, we know that effective treatment doesn’t happen in isolation. It takes collaboration, communication, and trust between providers who share the same goal: helping individuals rebuild their lives.
That’s why this feedback means so much to our team. Hearing that partners find our staff approachable, responsive, and easy to work with reinforces that our focus on relationship-building is working. From admissions to counseling coordination, our staff strive to make every interaction positive and productive.
We’re especially proud that our partners highlighted consistent communication and coordination for MAT (Medication-Assisted Treatment) patients. Ensuring smooth transitions and timely updates helps everyone involved support clients more effectively. It’s a direct reflection of our mission: to deliver compassionate, clinically grounded care that’s accessible to all.
Continuing Our Commitment to Quality Recovery Services
The feedback we receive from our partners each year helps us grow stronger and more connected as a recovery community. It allows us to see what’s working, where we can improve, and how to better support both the professionals who refer clients and the individuals who come to us for care.
Our team uses these insights to refine our admissions process, strengthen communication systems, and ensure that every client’s transition into treatment is seamless. Whether it’s returning a phone call promptly or providing timely updates about a client’s progress, we take pride in being a trusted, dependable resource for our partners.
We’re deeply grateful to every professional who took the time to share their experience. Your feedback fuels our mission and helps us continue delivering effective, affordable, long-term care that changes lives.
Our Approach to Effective and Affordable Recovery
At Maryland Recovery, we believe effective addiction treatment should be both accessible and personalized. That’s why our intensive outpatient rehab program offers multiple levels of care, including Partial Hospitalization (PHP), Intensive Outpatient (IOP), Outpatient, and Sober Living options for individuals recovering from drug or alcohol addiction.
Our team combines proven clinical practices with holistic support to help clients heal and rebuild their lives in a safe, structured environment. For those who benefit from medication, we also offer on-site Medication-Assisted Treatment (MAT), including Vivitrol and Suboxone, to support long-term recovery.
Each treatment plan is tailored to meet the client’s unique needs. Our professionals carefully assess every situation and develop a customized recovery plan that blends therapy, counseling, life skills training, and holistic care – helping each person find a program that truly works for them.
It’s this individualized, affordable approach that makes Maryland Recovery a trusted partner for families, referring professionals, and the broader recovery community.
Frequently Asked Questions About Maryland Recovery
Choosing the right treatment program is an important decision. Whether you’re a family member, a healthcare provider, or someone exploring recovery options, these common questions can help you better understand how Maryland Recovery supports lasting change.
Connect with Maryland Recovery
If you’re a treatment provider, case manager, or community organization looking to partner with a responsive, client-focused recovery program, we’d love to connect.
Our admissions team is available to answer questions, coordinate referrals, and help you get the right level of care for your clients quickly.
Contact Maryland Recovery today to learn more about our programs and referral process.
A solution focused therapist with over a decade in the helping services, I am attuned to the broad expanse of holistic recovery. My mission is inspired by the work of Joseph Campbell, Dr. Wayne Dyer, and Fr. Joseph Martin. I am well versed in the specific needs of the recovery community and am trained in EMDR.
